Privacy policy
Privacy Policy
AirScent is committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
We manage personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Personal Information We Collect
Personal information is information or an opinion that identifies, or could reasonably identify, an individual.
Depending on how you interact with AirScent, we may collect information such as:
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Your name
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Email address
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Mobile or telephone number
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Billing and shipping address
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Order and transaction information
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Product preferences and interactions with our website
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Marketing preferences and consent
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Communications you have with us
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Website usage, device and cookie information
We may collect personal information when you place an order, create an account, subscribe to email or SMS marketing, complete a form, contact us, interact with our website or otherwise communicate with AirScent.
How We Use Your Personal Information
We may use your personal information to:
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Process, fulfil and manage your orders
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Provide customer service and respond to enquiries
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Communicate important information regarding your purchases or account
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Improve our products, services and customer experience
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Operate and improve our website
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Understand how customers interact with AirScent
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Prevent fraud and maintain the security of our services
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Send marketing communications where you have provided the appropriate consent
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Comply with our legal and regulatory obligations
Email and SMS Marketing
Where you have provided the appropriate consent, AirScent may send you marketing communications by email and/or SMS. These communications may include product information, promotions, special offers, cart reminders, product recommendations, new releases and other AirScent news.
Consent to receive marketing communications is voluntary and is not a condition of purchasing from AirScent.
Email and SMS marketing preferences are managed separately where required. Providing your email address for email marketing does not automatically mean that you have consented to receive SMS marketing.
You can unsubscribe from email marketing at any time using the unsubscribe link included in our marketing emails.
You can unsubscribe from SMS marketing at any time using the unsubscribe mechanism provided in our SMS messages. Once your SMS opt-out request has been processed, we will stop sending marketing SMS messages to that mobile number, subject to any communications permitted or required by law.
Message frequency may vary and standard message or data charges imposed by your mobile provider may apply.
For more information about our SMS program, please refer to our Mobile Terms of Service.
Cookies, Analytics and Advertising
AirScent may use cookies and similar technologies to operate our website, understand website usage, measure marketing performance and provide more relevant advertising.
Some cookies are necessary for our website to function, while others may be used for analytics, personalisation and advertising.
Depending on the services and devices you use, you may be able to manage cookies through your browser or device settings and control certain forms of personalised advertising through the relevant advertising platform.
Third-Party Service Providers
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services.
These may include ecommerce platforms, payment providers, shipping and fulfilment providers, email and SMS marketing platforms, analytics providers, advertising platforms, technology providers and other businesses that assist us in operating AirScent.
For example, we may use Shopify to operate our ecommerce store and Klaviyo to manage certain email and SMS marketing communications.
These service providers may process personal information on our behalf in accordance with their applicable terms, privacy obligations and our instructions.
We do not disclose personal information to third parties for unrelated purposes unless you have consented or the disclosure is otherwise permitted or required by law.
Sensitive Information
Sensitive information has a specific meaning under the Privacy Act 1988 (Cth) and can include information relating to health, racial or ethnic origin, political opinions, religious beliefs and certain other personal characteristics.
Where AirScent collects sensitive information, we will handle it in accordance with applicable law. We will generally only use sensitive information for the purpose for which it was collected, a directly related secondary purpose where permitted, with your consent, or where required or authorised by law.
Disclosure of Personal Information
We may disclose your personal information:
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With your consent
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To service providers assisting us with our business operations
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Where reasonably necessary to provide products or services you have requested
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Where required or authorised by law
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
When personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it, unless we are required or permitted by law to retain it.
Certain business and transaction records may be retained for the period required under applicable Australian laws.
Accessing and Correcting Your Personal Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, subject to applicable legal exceptions.
We may require proof of identity before providing access to personal information.
We generally do not charge a fee for making an access request, although reasonable administrative costs may apply in some circumstances.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technologies or legal obligations.
The latest version will be made available on our website.
Contact Us
If you have questions, concerns or complaints regarding this Privacy Policy or the way AirScent manages your personal information, please contact us at: